Refund Policy
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by Apeirogon AI, a company registered in United Kingdom, with its principal place of business at Silverstream House, 45 Fitzroy Street, London, UK ("Consultant," "we," "us," or "our"), to its clients ("Client" or "you"). This policy is an integral part of our General Terms and Conditions.
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1. No Refunds for Completed Services
1.1. Due to the nature of consultancy services, which involve the investment of time, expertise, and resources, fees for services already rendered and accepted by the Client are generally non-refundable. Once a service or a specific deliverable within a project has been completed and accepted by the Client, the associated fees are considered earned and are not eligible for a refund.
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2. Refunds for Unused Pre-payments (Pro-rata)
2.1. If the Client has made a pre-payment for Services that have not yet been fully rendered, and the Agreement or relevant Statement of Work (SOW) is terminated in accordance with the "Term and Termination" section of our General Terms and Conditions, the Client may be eligible for a pro-rata refund.
2.2. The pro-rata refund will be calculated based on the portion of the pre-payment corresponding to the Services not yet performed. Any non-recoverable costs incurred by the Consultant in anticipation of the full project completion (e.g., software licenses purchased specifically for the project, non-refundable travel bookings) will be deducted from the pre-payment before the refund is issued.
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3. Project Cancellation by Client
3.1. If the Client cancels a project or specific Services before completion, the Client will be responsible for all fees for Services rendered up to the effective date of cancellation.
3.2. In addition to fees for services rendered, the Client will also be responsible for any non-recoverable costs or commitments made by the Consultant specifically for that project in anticipation of its full completion.
3.3. Any remaining pre-payment after deducting the fees for rendered services and non-recoverable costs may be refunded pro-rata to the Client.
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4. Dispute Resolution for Refunds
4.1. Any requests for refunds must be submitted by the Client in writing to the Consultant, clearly stating the reason for the refund request and providing all relevant details.
4.2. All refund requests will be reviewed by the Consultant. If a resolution cannot be reached through direct communication, the refund request will be subject to the dispute resolution process outlined in the "Dispute Resolution" section of our General Terms and Conditions.
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5. Exceptions
5.1. Any exceptions to this general refund policy must be explicitly agreed upon in writing by duly authorized representatives of both the Client and the Consultant. Such exceptions will be documented in the relevant Statement of Work (SOW) or a separate written agreement.